Refund & Returns Policy

Effective Date: January 4, 2025

Thank you for shopping at https://calmessenserolls.com (“Website”). We are committed to ensuring your satisfaction with our products. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds.

If you have any questions or need assistance, please contact us at:

  • Email: testexcample@com
  • Address: Street 13 House 3, Canada

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within 14 days of the delivery date.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (e.g., order confirmation email or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift Cards
  • Personalized or customized items
  • Products marked as final sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    • Email us at testexcample@com with your order number and reason for return.
    • Attach photos of the product if it arrived damaged or defective.
  2. Approval:
    • Once your return request is reviewed, we will email you a Return Authorization (RA) number and return instructions.
  3. Ship the Product:
    • Package the product securely to prevent damage during transit.
    • Include the RA number and proof of purchase in the package.
    • Ship the product to the address provided in the return instructions. Return shipping costs are the responsibility of the customer, except for defective or incorrect items.
  4. Inspection and Refund:
    • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, the refund process will follow these steps:

  • Refunds are issued to the original payment method.
  • Processing time may take up to 5–7 business days after approval.
  • Shipping costs (if applicable) are non-refundable unless the return is due to a defective or incorrect product.

5. Exchanges

We currently do not offer direct exchanges. To exchange a product, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery:

  • Email us at testexcample@com with your order number and photos of the damaged or defective product.
  • We will review your claim and provide instructions for a replacement or refund at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
  • We recommend using a trackable shipping method. We are not responsible for items lost in transit.

8. Refund Exceptions

We reserve the right to deny a refund if:

  • The returned product does not meet the eligibility criteria (e.g., used, damaged by the customer, or incomplete).
  • The return is initiated outside the 14-day return window.

9. Contact Information

For questions or assistance, please reach out to our customer support team:

  • Email: testexcample@com
  • Address: Street 13 House 3, Canada

We appreciate your understanding and cooperation. At Calm Essence Rolls, we strive to ensure a positive experience for all our customers.